Abstract: Importance Low-acuity conditions account for 60% of emergency department (ED) visits within the Veterans Affairs Health System (VA). The COVID-19 pandemic led to rapid …
Abstract: BACKGROUND: Virtual health care models that incorporate registered nurse triage with rapid access to same-day virtual visits with clinicians represent a growing …
Abstract: Introduction: To better understand the impact of the COVID-19 pandemic on emergency department (ED) utilization, we examined two years of Veterans Health Administration …
Abstract: Goal: Growing numbers of hospitals and payers are using call centers to answer patients' clinical and administrative questions, schedule appointments, address billing …
Abstract: IMPORTANCE: Recently passed legislation aimed at improving access to care has considerably expanded options for veterans to receive emergency care in community, or …
Abstract: Background: Most analyses of excess mortality during the COVID-19 pandemic have employed aggregate data. Individual-level data from the largest integrated healthcare …
Abstract: Persons with disabilities experience significant physical, attitudinal, and communication-based barriers to accessing care. These challenges are exacerbated for …