What should healthcare systems consider when modernizing call centers? Early considerations from the Veterans Health Administration

Abstract: Goal: Growing numbers of hospitals and payers are using call centers to answer patients' clinical and administrative questions, schedule appointments, address billing …

Development and validation of a case-finding algorithm for neck and back pain in the Canadian Armed Forces using health administrative data

Abstract: Introduction: In military organizations, neck and back pain are a leading cause of clinical encounters, medical evacuations out of theatres of operations, and involuntary …