Veterans crisis line: Actions needed to better ensure effectiveness of communications with Veterans

Abstract: Crisis line data show it had about 3.8 million customer interactions from fiscal year 2021 through 2024, with the number increasing each year (see figure). We found the …

Addressing the complex needs of customers who contact the Veterans crisis line initial descriptive statistics

Abstract: Since its creation in 2007, the Veterans Crisis Line (VCL) has provided 24/7, confidential crisis support services for Veterans, Service Members, and their families, …

Implementing and Evaluating a Veterans Crisis Line Quality Improvement Initiative: The Safety Planning Pilot Program

Abstract: The Veterans Crisis Line (VCL) is part of the U.S. Department of Veterans Affairs' suicide prevention mission. In 2021, VCL assessed the impact of a pilot implementation …

Health-related outcomes among veterans identified as being at increased risk during a crisis line contact

Abstract: Research has focused on developing ways to prevent death by suicide, such as 24-hr crisis lines. The Purpose of the study was to examine health-related outcomes among …

Influences on Call Outcomes among Veteran Callers to the National Veterans Crisis Line

Abstract: The association of caller and call characteristics with proximal outcomes of Veterans Crisis Line calls were examined. From October 1–7, 2010, 665 veterans with recent …