AFF Big Survey – New allocation & maintenance contract

Abstract: AFF surveyed UK Army personnel and families to determine their key priorities for the new Service Family Accommodation (SFA) allocation and maintenance contract. There were 3,284 responses to the survey. Key findings: Families want to be able to manage living in SFA online. Additional and accurate information is needed, especially when applying for housing. Families want efficient and effective repairs, managed through a modern system. Houses should be fit for families - proactively maintained and invested in. New contract needs to be able to deliver – value for money and not just the cheapest bidder.