The Armed Forces Community Healthcare navigation Project: Feasibility Study

Abstract: Launched in July 2017 and funded by the Forces in Mind Trust (FiMT), the Armed Forces Community (AFC) Healthcare navigation Project tested the role of an AFC Healthcare Navigator in Primary Care as a means of improving healthcare outcomes for the AFC. Whilst delivering care navigation, the project simultaneously intended to understand the experiences of the AFC and deliver training and awareness across Primary Care. The project team was made up of a Navigator and Service Delivery Manager (based in the Defence Medical Welfare Service), a Project Manager (Birmingham Community Healthcare NHS Foundation Trust), and a research team (the Tavistock Institute). This feasibility study of the Armed Forces Community Healthcare navigation Project assessed the project delivery model to understand if it was replicable. It also explored what adaptations would be needed if it were implemented elsewhere.