Abstract: This article delves into the complexities of working with ex-combatants in war-torn Ukraine, examining the challenges and experiences of both ex-combatants and service providers. The study employs a qualitative research design, encompassing interviews with ex-combatants (n = 15) and service providers (n = 15), complemented by a document analysis. The findings reveal that the current service delivery model in Ukraine falls short of being client-centric, widening the gap between ex-combatants and society. The landscape of veteran support in Ukraine is defined by three central themes: human-centric support dynamics, systemic challenges, and adaptations to evolving geopolitical events. These themes underscore the need for a comprehensive approach to veteran support that upholds human rights, addresses systemic gaps, and adapts to the ongoing crisis. The study highlights the urgent need for targeted support and interventions to facilitate the successful reintegration of ex-combatants, particularly those with severe disabilities. Drawing upon the study's findings, the article proposes recommendations for social work education in Ukraine and beyond. By examining the state of Ukrainian social work in the context of the Russo-Ukrainian war, this article sheds light on the limitations of current practices and their impact on working with ex-combatants, contributing to the international discourse on social work practice in conflict-affected areas.