Abstract:Implementing the Department of Veterans Affairs (VA) Maintaining Internal Systems and Strengthening Integrated Outside Networks (VA Mission Act) marked a pivotal shift in veteran healthcare delivery, aiming to address disparities and ensure equitable access to healthcare for veterans regardless of their urban or rural locations. However, the intricate nature of the Mission Act also introduced significant administrative burdens, including learning, compliance, and psychological costs, which veterans encountered while navigating the complex layers of bureaucracy and regulations. These burdens not only impeded seamless healthcare delivery but also affected veterans' satisfaction and access to care, particularly within primary Veteran Health clinics (VHA) and Community-Providers Outpatient Clinics (CPOCs). This phenomenological study aims to explore and understand the subjective experiences of veterans in accessing healthcare services through the Mission Act. Through semi-structured interviews and thematic analysis, the study aims to uncover the conditions under which accessing Mission Act services increases the Burden perceived by veterans. By delving into veterans' lived experiences, perceptions, and emotions related to navigating the Mission Act program, the study seeks to elucidate the contextual factors, challenges, and barriers contributing to the perceived burden of healthcare services.