Physicians and specialties in the Veterans Health Administration's community care network

Abstract: Increasing veterans’ access to care is a key policy priority for both the US Congress and Veterans Health Administration (VHA). Under the Maintaining Internal Systems …

What should healthcare systems consider when modernizing call centers? Early considerations from the Veterans Health Administration

Abstract: Goal: Growing numbers of hospitals and payers are using call centers to answer patients' clinical and administrative questions, schedule appointments, address billing …

Iraq and Afghanistan War Veterans with Reintegration Problems: Differences by Veterans Affairs Healthcare User Status

Abstract: We studied 1,292 Iraq and Afghanistan War veterans who participated in a clinical trial of expressive writing to estimate the prevalence of perceived reintegration …